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Terms of Service

Terms of service

Terms And Conditions

1) At the moment, we are only delivering to Singapore. However, if you are located overseas but keen in our products, do drop us an e-mail and we will be more than happy to find out what it takes to deliver to your doorstep.

2) 3-7 working days depending on items ordered. For deliveries of heavy or large items, our courier will contact you directly to arrange an appointment for the delivery.

3) Goods sold are non-refundable/returnable.

Green Basikal strongly advise that customers to check the conditions of item/s upon delivery. In the event of a problem (damaged packaging or missing, damaged or broken items, incorrect model, size, color), you:

·         must describe the condition of the parcel or package being refused in detail on the delivery note;

·         must have the courier countersign on the delivery note; and

·         will have a period of 7 calendar days (excluding public holidays) to notify Green Basikal by any means.

4) All our products are covered by a 1 year warranty against manufacturer's defects (Limited lifetime warranty applies for Green Guru products), subjected to the following conditions:

a.       You must be the original owner of the item(s) purchased from Green Basikal in order to make a warranty request.

b.      The item is damaged or faulty (However, this warranty does not cover problems caused by negligence, damage or inappropriate use of the item by you. Green Basikal reserves the right to decline warranty requests for items without a receipt, or that are damaged due to negligence or wear-and-tear.)

c.       Please produce original receipts for all warranty/returns claims

d.      The team at Green Basikal (though small in size) are dedicated to your total satisfaction. If your product is faulty (for reasons verified), we will do our best to assist you in replacement, subject to availability.